Rivan Dirut Jasa Raharja

Rivan Dirut, also known as Rivan Zainuddin, is the current CEO of Jasa Raharja, a state-owned insurance company in Indonesia. With over 20 years of experience in the insurance industry, Rivan has made significant contributions to the growth and success of Jasa Raharja since taking on the role of CEO in 2019.

Under Rivan’s leadership, Jasa Raharja has focused on expanding its services and improving its customer experience. The company has introduced several new insurance products and services, such as travel insurance, personal accident insurance, and third-party liability insurance for motor vehicles. Jasa Raharja has also improved its claims processing system, making it faster and more efficient for customers to file and receive their claims.

Rivan’s dedication to customer service has earned him and Jasa Raharja several accolades and awards. In 2020, Jasa Raharja was recognized as one of the Top 10 Customer Service Companies in Indonesia by the Service Excellence Magazine. The company was also awarded the Customer Service Excellence Award in the Insurance category by the Indonesia Institute for Corporate Governance.

Apart from his professional achievements, Rivan is also known for his philanthropic work. He is actively involved in various social and charitable organizations, such as the Indonesian Red Cross and the Jakarta Rescue Committee. He has also led several corporate social responsibility (CSR) initiatives at Jasa Raharja, such as the ‘Raharja Peduli’ program, which aims to provide financial assistance and support to families affected by accidents.

Despite the challenges posed by the COVID-19 pandemic, Rivan and Jasa Raharja have continued to serve their customers and community with dedication and commitment. The company has introduced several measures to support its customers during these difficult times, such as providing free COVID-19 insurance coverage for healthcare workers and offering premium discounts for policyholders affected by the pandemic.

In conclusion, Rivan Dirut’s leadership has been instrumental in the growth and success of Jasa Raharja. His focus on customer service, innovation, and social responsibility has earned him and the company several accolades and awards. As Jasa Raharja continues to expand its services and support its customers and community, Rivan’s leadership and vision will undoubtedly play a crucial role in its future success.